Claims service

Chaucer Insurance is proud to offer a fast, professional and totally efficient claims handling service that meets the needs of our policyholders.

Working closely with our underwriters and through established partnerships with engineers and approved repairers, our claims team is expert in streamlining every aspect of the claims process to ensure claims are brought to swift, smooth and satisfactory conclusion.

In addition, our ongoing investment in IT ensures we have all the data we need to continually improve our service and keep our policyholders regularly informed of their claims progress.

Our claims service is based on and offers:

• Approved and constantly monitored repairer network
• Single point of contact for policyholders and brokers
• Courtesy cars including collection and return for private policyholders
• Direct billing for glass replacement
• Expert knowledge of specialist repairs
• Easy access to experienced and friendly claims negotiators
• Freephone notification claimline to our First Response Team for recording claims without the need for claim form completion
• Desktop engineering service electronically linked to approved repairers for speedy vehicle inspections and minimal ‘off-road’ time