How to Make a Claim

If the vehicle or fleet is insured with Chaucer Insurance, to initiate a claim please call the Claims Service Hotline any time 24 hours a day, 365 days a year on the following telephone number:

Freephone 0800 072 2050

Please make sure a valid policy and vehicle registration number is to hand when the call is made

Windscreen Claim
To make a windscreen claim please ring the 24-hour Chaucer Glassline and have your certificate of insurance available on:

Freephone 0800 587 0808

If your windscreen or glass is repaired while outside the UK, please write to us with full details of the incident that caused the damage, together with the date, time and location of the incident and the invoice for repair/replacement

Within the European Union
If you have an accident within a European Union member state and cover
is granted under the terms of your policy, please contact our foreign
claims agents on

0044 1252 820161

Outside the European Union
For accidents occurring outside the European Union and subject to cover
having been granted by us in advance, please contact us on

0044 1227 284700